Shipping Policy

This Shipping Policy governs all order processing, shipment arrangement, logistics delivery, and transportation related rules for purchases made on our official website. The purpose of this policy is to provide customers with clear, transparent and standardized shipping guidelines, allowing every user to fully understand our order processing and delivery standards before and after placing an order. All shipping services provided by our platform are implemented in strict accordance with the terms specified in this policy. By placing orders on our website, you acknowledge and agree to comply with all contents of this Shipping Policy.

We are committed to providing stable, efficient and safe cross-border logistics services for global customers. We adhere to standardized order management processes and mature international logistics channels to ensure that all ordered products can be processed, packaged and delivered in a standardized manner, bringing customers a reliable shopping and delivery experience.

1. Order Processing & Shipment Timeline

All successfully paid orders will enter our official processing queue immediately. Our team will complete order confirmation, product inspection, packaging and outbound arrangement within the standard processing cycle. We strictly follow standardized operation procedures to check product quality, package integrity and order information accuracy before shipment, so as to avoid delivery errors, missing items or defective product delivery.

Once the order completes outbound delivery, the corresponding logistics tracking information will be updated synchronously. Customers can check the real-time transportation status of the order through the order management page on the website. The overall international transportation cycle is affected by cross-border logistics scheduling, customs inspection and regional transportation arrangements, and will be completed within the standard delivery time range.

We will arrange shipment in sequence according to the order payment time. For orders with special information errors or abnormal verification, we will actively contact customers to confirm and correct relevant information, so as to ensure the smooth progress of shipment.

2. Customs & Related Charges

We undertake all tariffs and official miscellaneous fees incurred during the international transportation and customs clearance process of the products. All official charges generated in the process of cross-border delivery shall be fully borne by our platform. Customers will not bear any additional customs fees, processing fees or cross-border service fees beyond the product unit price.

We will truthfully declare product information in accordance with international customs supervision regulations and local customs requirements of the destination country, and cooperate with formal customs clearance procedures to ensure that the goods can pass through customs smoothly and complete delivery. In case of customs inspection, document verification and other objective links, our team will actively follow up the whole process to assist in the smooth completion of customs clearance.

3. Delivery Scope & Logistics Standards

Our logistics service covers global conventional delivery regions, supporting cross-border transportation and delivery of products to most regions around the world. We cooperate with formal and stable international logistics providers to ensure that the transportation process is safe, standardized and traceable.

During the transportation process, all products are protected by professional packaging materials to avoid extrusion, damage, leakage or contamination during long-distance transportation. We optimize the packaging scheme according to the characteristics of body care products to ensure that the products delivered to customers are intact, clean and in normal usable condition.

In view of the objective factors of international logistics, individual orders may have slight delays due to customs inspection, regional logistics adjustment, weather changes and other uncontrollable reasons. We will actively track and feed back the latest logistics progress to ensure the maximum stability of delivery efficiency.

4. Order Information Modification & Delivery Rules

Customers need to ensure that the recipient information submitted during order placement is true, accurate and complete, including recipient name, contact information and detailed delivery address. Wrong or incomplete address information may lead to delivery failure, logistics return or order loss.

Before the order is shipped, customers can apply for information modification through the official customer service channel to adjust the delivery address and contact information. Once the order is outbound and enters the logistics transportation link, no modification of delivery information can be supported. Customers are requested to confirm the order information carefully before payment.

If the delivery fails due to the customer’s incorrect filling of address information, unknown recipient, unsuccessful contact and other personal reasons, the subsequent logistics processing shall be implemented in accordance with unified platform rules.

5. Abnormal Logistics Processing Rules

In case of abnormal logistics situations such as long-term no update of logistics information, goods detention, delivery delay and package loss during transportation, customers can feedback through the Contact Us page. Our professional logistics team will immediately initiate investigation and follow-up processing, verify the abnormal causes, and give corresponding processing solutions in a timely manner.

For abnormal problems caused by platform and logistics side reasons, we will fully assist in solving and protect the legitimate shopping rights and interests of customers. For abnormal delivery problems caused by personal reasons, we will provide standardized processing guidance according to the actual situation of the order.

6. Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this Shipping Policy according to the upgrade of logistics channels, platform operation iteration and changes in international transportation rules. All updated policy terms will be displayed on the official website in a timely manner and take effect automatically after publication.

Continuing to use the website shopping service and waiting for order delivery after the policy update means that you recognize and accept the latest shipping policy terms. All logistics delivery services are subject to the latest official published rules.

7. Contact Support

If you have any questions about order processing progress, shipment arrangement, logistics delivery cycle, customs clearance problems and other shipping related matters, please contact our official customer service team through the Contact Us page on the website. We will provide professional inquiry services and problem-solving support for you.

$4.79; ~~$15.98~~; $4.79
Unit price: per