Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund processing, qualification requirements and service specifications for all orders placed on our official website. The policy is formulated to provide every customer with open, transparent and fair after-sales protection, ensuring a secure and worry-free cross-border shopping experience. All return and refund services implemented by our platform will strictly follow the rules stated in this policy. By placing orders and purchasing products on our website, you agree to fully accept and abide by the terms of this Refund Policy.

We are committed to providing high-quality body care self-care products and thoughtful after-sales services. We adhere to the customer-oriented service principle, standardize every link of return and refund processing, and avoid hidden rules and unreasonable restrictions, so that every user can shop with confidence.

1. General Refund Terms

We provide a user-friendly after-sales return and refund service for all customers. Eligible products can apply for return and refund services within our standard return period. All completed returns will go through official inspection and verification procedures, and refunds will be issued in accordance with unified processing standards.

All transactions on our website are settled in unified USD currency. All refund amounts are calculated and returned based on the actual payment amount of the customer’s order. There are no hidden handling fees, service fees or deduction items in the whole refund process.

Our store provides global free shipping service and undertakes all tariffs and additional logistics costs. For eligible return orders, customers do not need to bear any extra hidden charges generated during the whole after-sales process.

2. Eligibility for Returns and Refunds

Products that meet the following conditions can apply for official return and refund services. First, products with product quality problems, including but not limited to abnormal product texture, damaged packaging affecting normal use, and functional defects that do not conform to product descriptions. Second, customers who are unsatisfied with the product use experience and apply for return in compliance with the after-sales rules. Third, orders with abnormal logistics leading to product failure to be delivered normally.

All return applications must be submitted within the valid return period. We only accept return applications that are initiated within the specified after-sales cycle. Any overdue return application will not be approved due to the failure to meet the after-sales time limit standard.

Returned products must keep complete and intact conditions, including original packaging, product body, accessories and supporting materials. The products must be unused, unopened and free from man-made damage, so as to meet the standard of secondary sales. Products damaged by human factors, intentionally damaged or used in large areas will not be eligible for return and refund services.

3. Ineligible Refund Situations

To ensure the fairness and standardization of after-sales services, we have formulated clear ineligible refund rules. The following situations do not support return and refund applications. Products that have been artificially damaged, disassembled or modified privately after receipt. Products that have been used in large quantities, lost original packaging or incomplete accessories, which cannot be resold normally.

Returns caused by personal subjective reasons that do not conform to after-sales specifications, including but not limited to temporary change of purchase intention, personal dislike of product fragrance and personal inappropriate use habits, will not be approved if they do not meet the return standards.

Overdue return applications that exceed the valid after-sales return period will not be accepted. Orders that have been completely closed and have completed the after-sales cycle do not support repeated after-sales applications.

4. Return Processing Procedure

Customers who need to apply for return and refund services shall initiate an after-sales application through the official channel and submit relevant product situation descriptions and product pictures as required to assist in qualification verification.

Our professional after-sales team will review the customer’s return application within the standard processing time, verify whether the order and product meet the return conditions, and feed back the review result to the customer in a timely manner. For qualified return applications, we will provide unified return instructions and return address information to guide customers to complete return delivery.

Customers need to complete the return delivery in accordance with the official return specifications, ensure that the returned goods are delivered completely and safely, and fill in the return logistics information truthfully for order tracking.

5. Refund Execution Rules

After we receive the returned goods and complete the inspection and verification of product status, we will officially launch the refund process. The whole refund processing is efficient and standardized, and the refund will be completed within the standard refund cycle.

The refund will be returned to the customer’s original payment account in full. The refund path is consistent with the original order payment path, ensuring the safety and accuracy of funds. We will not deduct any fees for qualified return orders, and the customer can receive the full payment amount.

For individual special orders, if there are partial product returns, we will calculate the refund amount according to the unit price of the returned products and complete the partial refund processing to ensure the fairness of settlement.

6. Logistics Rules for Return Orders

Our daily order processing and delivery follow standardized efficiency rules. All paid orders will be processed and shipped within the standard shipment cycle, and the overall logistics delivery cycle is stable and efficient. Normal logistics transportation and delivery time will not be used as a reason for unconditional refund.

For return logistics, customers need to complete the return delivery in accordance with official requirements. For quality problem returns borne by our platform, we will provide corresponding after-sales support according to the unified service rules. For returns due to personal reasons, customers need to abide by the unified return logistics specifications to ensure the smooth progress of after-sales processing.

7. Policy Update and Explanation

We reserve the right to appropriately adjust and optimize the content of this Refund Policy according to platform operation iteration and service upgrade. The updated policy content will be displayed on the official website in a timely manner, and the revised terms will take effect automatically after publication.

All after-sales services are based on the latest official policy standards. Continuing to use the website’s shopping and after-sales service functions means that you agree to accept the updated refund policy terms.

8. Contact Support

If you have any questions about return qualification, refund progress, after-sales processing rules and other related content, please contact our official customer service team through the Contact Us page on the website. We will provide professional after-sales guidance and problem solving services for you in a timely manner.

$4.79; ~~$15.98~~; $4.79
Unit price: per